Support

Customer Complaints & Suggestions

BCFC is committed to providing a high quality of products & services to all its customers efficiently. In the event that you have a complaint regarding any of our products & services, please raise your concerns through one of the following channels.

File a complaint Share a suggestion
How to reach us

Ways to raise your concern

Call us on our Toll-Free 8000 8000
Fill out the electronic form on the website Complaints Form
Fill out the electronic form on the website Suggestions Form
Speak to the Branch Manager Available in all BCFC branches
Escalation process

How your concern is handled

1

Send an email to Clientexperience@bcfc.bh or call 17899310.

2

You will receive an acknowledgment of receipt within 5 working days.

3

Depending on the required investigation, the Complaint Officer will send an official response within 4 weeks.

4

If unsatisfied, inform the Complaint Officer to escalate to the Head of Business Unit for a final response.

5

If the response still does not meet your expectation, escalate to the Consumer Protection Unit at the Central Bank of Bahrain:

Consumer Protection Unit - Central Bank of Bahrain

Telephone+973 1754 7789Fax+973 1753 0399E-mailcomplaint@cbb.gov.bh